Privacy Policy

Information we process

• When you complete the “Work with us” form: your first and last name, phone, profession, city, area, experience and availability are used to review your application and contact you about collaboration. The application is sent to the Assist24 inbox through FormSubmit, which also handles anti-abuse verification.
• When you contact us by phone, email or WhatsApp: your name, contact details and information you provide about your request. Organizing assistance may require your address and details about your home, business or vehicle.
• When you request payment: the package, amount, currency, reference, order identifier and payment status. Card and billing details requested by the PokPay form go to the payment provider; our API does not collect your full card number or CVV.
• When you use the site: hosting and security infrastructure may process your IP address and technical request data. Google Analytics processes usage data and Google Maps loads the map only with your consent.

Purposes and legal grounds

Providing contact or service information is your choice. Without necessary information, we may be unable to respond, provide assistance or complete payment. Do not send sensitive information unrelated to your request.

• Responding to requests, organizing assistance and administering payment: performance of a contract or steps before a contract at your request.
• Financial documentation and competent authority requests: applicable legal obligations.
• Website security, abuse prevention and handling legal claims: legitimate interests, balanced against your rights and freedoms.
• Optional usage analytics and the map: your separate consent, which you can withdraw in Cookie preferences. Refusal does not prevent browsing or contacting Assist24.

Recipients and providers

Information is handled as needed by staff dealing with your request and providers needed to deliver the service. Cloudflare supplies website hosting and infrastructure; PokPay processes payments and related checks. Google provides Gmail email, Analytics and Maps; WhatsApp is used when you choose that contact channel.

Google Analytics is never loaded on payment pages. We do not install advertising cookies on this site. External providers apply their own policies to the services you use. Information may be disclosed to authorities where required by law.

Processing outside Albania

International providers may process data outside Albania, including in the EU and the United States. Transfers must meet Albanian legal requirements, for example an adequacy decision or appropriate contractual and protective safeguards. Contact us for information about destinations and safeguards that apply to your data.

Retention

Correspondence and service records are kept as needed to handle the request, the contractual relationship and related claims. Financial records are retained for legally required periods. Retention criteria include the type of data, purpose, legal obligations and any ongoing dispute.

Cookie preferences last up to 180 days; the payment session cookie lasts up to 7 days. Analytics cookies set by our configuration last up to 180 days. A cookie lifetime is separate from retention of financial records or information in provider systems. You can request more information about your own data.

Your rights

Subject to legal conditions and exceptions, you can request:

• Information, access to your data and correction of inaccuracies.
• Erasure, restriction of processing and data portability.
• Objection to processing based on legitimate interests.
• Withdrawal of consent at any time, without affecting the lawfulness of earlier processing.

Requests and complaints

Email Assist24.al@gmail.com with the subject “Privacy”. We may request reasonable information to verify your identity, limited to what is necessary. We respond without undue delay and within 30 days; where a lawful extension is needed for a complex request, we explain the reason and extension within that period.

You may complain to Albania’s Commissioner for the Right to Information and Protection of Personal Data at idp.al or info@idp.al, without giving up other legal remedies.

Security, children and updates

We use HTTPS and keep payment credentials on the server. No internet service can guarantee absolute security. Services and payments are intended for adults; parents or guardians can contact us about information submitted by a child.

This website does not make decisions with legal effects on you solely through automated processing. PokPay and financial institutions may apply their own payment security checks. Updates appear here with a revised date; new purposes requiring consent will require a new choice.